HOW CAN WE HELP YOU?

Answers to Our Most Frequently Asked Questions

About Institute Botanica

For more than a decade, we’ve been at the forefront of natural medicine in Australia, supporting individuals and families seeking thoughtful, personalised care beyond conventional, pharmaceutical-only models. 

We combine evidence-informed clinical care with natural medicines produced in-house, ensuring quality, consistency, and affordability at every step. 

At Institute Botanica, our expert clinical team and compassionate patient support team are at the heart of everything we do. We go above and beyond to place you at the centre of your own health journey, with practitioners who genuinely listen and take the time to understand your unique story.

Generous consultation times, onsite dispensing, ongoing education, and dedicated support are available to you every step of the way. Your care is personalised, carefully considered, and thoughtfully monitored throughout.

Because experience, integrity, and access matter.

Institute Botanica is for anyone who is ready to explore a more holistic approach to their wellbeing.

Anyone searching for care that is accessible, personalised, and built around you as an individual.

Anyone who has felt overlooked, unheard, or underserved by the conventional healthcare system.

We’re here for you.

Please note that Institute Botanica supports patients located within Australia only. Natural medicine may not be suitable for everyone, and our practitioners will always work with you to determine the most appropriate path forward for your individual circumstances.

Send us an email at connect@institutebotanica.org or call us on 02 4926 1881.

You don’t need an appointment to talk with us. Just give us a call during office hours. Our friendly team is on hand to to answer any questions you may have. 

Monday to Friday: 9am to 5pm (AEDT), closed public holidays.

About Pricing

Initital Consultations are $99 for a 60 minute appointment.

For those needing extra support, our tailored treatment packages offer varying levels of guidance, structure, and accountability, so you can choose the level of care that matches your unique needs and goals. Explore your options here.

Additional Follow Ups can be booked at any time starting at $30. Click here to review the various options and book your appointment. 

Our mission is to provide affordable access to natural medicine. Due to regulations, we cannot advertise products or prices.

The cost of your complete protocol will vary depending on your individual circumstances. Rest assured, we will only use what is necessary to get a result and that all costs and rationale will be discussed during your consultation to ensure you are in agreeance before we proceed. 

After your consultation, you can view costs and place orders via your Client Portal (or by contacting our Customer Care Team via phone or email).

Full payment is required at the time of booking, unless there are extenuating circumstances that prevent you from being able to do so. 

Your consultation must be paid for at least 24 hours prior to your appointment. 

Same-day consultations may be available, but require payment upon booking. 

Your wellbeing should never be out of reach. If you’re facing serious financial, medical, or personal hardship, please don’t let that stop you from accessing the support you need. We offer flexible payment plans so you can pay for your consultation in manageable instalments.

About Bookings

We offer different levels of support depending on your health needs and desired level of guidance. You’re welcome to call us during office hours to discuss your situation. No appointment is required to speak with our team.

Booking is simple. Just complete our online application form and one of our team will be in touch to schedule your consultation time. If you’re unsure which package or appointment type is right for you, we’re always happy to guide you before you book.

We offer both telephone and in-person consultations, depending on your location and preference. In-person consultations are available on request at our Newcastle Clinic, however we service clients all over Australia via telephone. 

Your practitioner will contact you via the phone number listed on your Client Portal. Please ensure your phone accepts private / undisclosed numbers and is nearby with the volume turned up. 

While referrals are not required to access our services, we are happy to accept them if you have one. 

Yes. Ongoing monitoring, treatment adjustments, and practitioner guidance are core components of our care model. We believe consistent follow-up is essential for achieving meaningful, long-term results.

Follow up appointments will be scheduled based on your health needs, budget and personal preferences. 

Your first follow up appointment is generally scheduled 2-3 weeks after your initial consultation. This helps to ensure your treatment is delivering the results you’re looking for. 

You may request additional follow-ups at any time via the Client Portal, or by contacting the Clinic.

We understand that circumstances can change. If you need to reschedule or cancel your appointment, we ask that you provide at least 24 hours notice.

Late cancellations or missed appointments will incur a $49 fee, as this time has been reserved exclusively for you. Please contact our team on 02 4926 1881 as soon as possible if you need to make changes.